STDcheck’s Privacy Policy

PLEASE READ THE FOLLOWING PRIVACY POLICY VERY CAREFULLY

THIS POLICY CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.

We at STDcheck.com take privacy very seriously. We believe in protecting your information in the same way we want ours protected. FPK Services, LLC and its authorized agents (collectively, “FPK,” “STDcheck,” “we,” or “us”), encourage you to become familiar with this Privacy Policy which is made up of different sections aimed at addressing different privacy concerns.

STDcheck’s Privacy Policy is made up of the following sections:

• Our Privacy Promise
• Cookie Policy
• Do Not Sell My Personal Information
• Your California Rights
• Your Nevada Rights
• International Restrictions
• HIPAA Notice of Privacy Practices
• Contact Us

This Privacy Policy describes what information we collect about you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding it. This Privacy Policy is incorporated into and is unequivocally a material part of our Terms of Service. The Terms of Service set forth the terms and conditions of use required for all www.stdcheck.com website visitors (the “Site”) as well as any person or entity using our lab testing or telehealth services (the “Services”). By accessing and using the Site and or our Services, you agree that you have read and understood this Privacy Policy and that you accept and consent to our privacy practices including any uses and disclosures of information about you that are described in this Privacy Policy and further agree to adhere to our Terms of Service. Additional privacy policies, including additional HIPAA Notices of Privacy Practices, may apply to data you submit to third party healthcare providers through our Services.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at [email protected] or 1-800-456-2323.

What Information Do We Collect, and How?

We may collect certain identifying information from or about you in connection with your use of or submissions to the Site, including, but not limited to, your name, address, date of birth, email addresses, health information and credit card number (together, “Collected Information”). Any health information about you will be collected in the course of providing Services to you via the Site or a telephone consultation. Our use of such health information is governed by this Privacy Policy and any third party HIPAA Notice of Privacy Practices. In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us or our representatives, regardless of the mode of communication by which such correspondence was made. This information helps us to improve the Site and the online content, materials, and Services that we make available on the Site, and to more effectively and efficiently respond to both current and future inquiries.

As with many other websites, the web servers used to operate the Site may collect certain data pertaining to you and the equipment and communications method that you use to access the Internet and our Site and store it. For security reasons and to confirm the integrity of the Site, we may combine components of this data with Collected Information, which may identify you. Unless otherwise described in this Privacy Policy, such identifying information will be used solely for our business purposes. In addition, the information we collect may reveal such things as the Internet protocol (“IP”) address assigned to your computer, specific pages that you accessed on the Site or prior to visiting the Site, and the length of time you spent at the Site. We may use this information to help administer the Site and the servers that provide the Site, generate statistical information, monitor and analyze Site traffic and usage patterns, and improve the Site’s content and content delivery, including any online content, materials, and services that we describe or make available on the Site.

Class Action Waiver, Dispute Resolution and Arbitration

You agree to give up your rights to participate in a class action or representative action with respect to any claim or controversy arising out of or relating to the Site, the Services or FPK. Neither you or FPK will be entitled to join or consolidate claims by or against other parties or otherwise participate in any claim as a class representative, class member or in a private attorney general capacity.

Any claim or controversy arising out of or relating to the Site, the Services or FPK shall be settled by arbitration administered by the American Arbitration Association in accordance with its Consumer Arbitration Rules, and judgment on the Award rendered by the arbitrator(s) may be entered into any court having jurisdiction thereof. Arbitration costs shall be born by FPK.

Moreover the arbitrator(s) will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this Class Action Waiver, Dispute Resolution & Arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator(s) will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties.

If any provision of this Class Action Waiver, Dispute Resolution & Arbitration provision is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

How Will We Use the Information You Provide Us?

In addition to the uses described above or in our Terms and Conditions of Use, we may use the information that we collect from or about you to analyze and improve the content, materials and services that we make available on the Site, to notify you of changes made to the Site, to evaluate user needs and customize the Site content delivered to you according to those needs, to send you promotional materials that you request from us, and for other legitimate and lawful business purposes. If you contact us for support or assistance we may use information about you or your system that you provide or that we collect for purposes such as verifying whether your system meets the minimum requirements needed to use the Site and our various services. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may store Collected Information in the United States, or we may transfer it to other countries.

If you wish to subscribe to our promotional emails, we will use your name and email address to send them to you. Out of respect for your privacy, you may choose to stop receiving our promotional emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at marketing@stdcheck.com.

With Whom Do We Share the Information We Collect?

We will share your personal information with third parties only in the ways that are described in this Privacy Policy or the Notice of Privacy Practices. We do not sell your personal information to third parties.

We may share Collected Information with our authorized agents in order to provide services to you, and for any other lawful business reasons. If all or part of FPK is sold, merged, or otherwise transferred to another entity, we may transfer Collected Information to such entity as part of that transaction. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

In certain situations, FPK Services may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may disclose Collected Information to the proper authorities if we become subject to a subpoena or court order or if we are otherwise legally required to disclose such information, such as bankruptcy proceedings. We may also use and disclose information about you to establish or exercise our legal rights, to enforce our Terms of Service, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

We may provide your personal information to companies that provide services to help us with our business activities. These companies are authorized to use your personal information only as permitted by law and only as necessary to provide these services to us.

What Choices Do You Have?

When corresponding with FPK or our representatives, or when making a request for information or otherwise interacting with us through the Site, you choose what information to supply, what questions or comments to submit, whether you wish to receive further information, and by what method of communication such information should be delivered. Please take care to share only such information as is needed or that you believe is appropriate. You are under no obligation to provide us with personally identifiable information, but without it we may not be able to provide you the products or services you request. You may contact us as indicated below if at any time you would like to ask us about our data collection practices and our information security policy.

Upon request FPK Services, LLC will provide you with information about whether we hold any of your personal information. If your personally identifiable information (“PII”) changes, or if you no longer desire our service, you may correct, update, amend your PII, delete inaccuracies or deactivate your web accessible account by texting us at 1-800-456-2323. We will respond to your request within a reasonable timeframe.

How Do We Protect Information Collected About You?

FPK maintains certain commercially reasonable security measures to protect Collected Information, both during transmission and once we receive it. When you enter sensitive information (such as your credit card number) on our Site, we encrypt the transmission of that information using secure socket layer technology (SSL). However the storage and communication of Collected Information can never be completely secure. Hence we do not guarantee that information that you transmit or otherwise supply to us, or any communications conducted on or through the Site, is or will be totally secure. If you become aware of any breach or suspected breach of the Site’s security, this Privacy Policy, or the Terms of Service, please notify us immediately.

From time to time, we may change our privacy practices and this Privacy Policy, because of changes in relevant and applicable legal or regulatory requirements, our business practices, or in our attempts to better serve your needs and those of our other customers. If we make any material changes we will notify you by email
(sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Our Commitment To Your Privacy

In addition to this Privacy Policy, FPK provides a Notice of Privacy Practices to everyone who becomes a patient of FPK through this Site. This Notice of Privacy Practices, sometimes referred to as a “HIPAA Notice,” describes how health information about you may be used and disclosed and how you can get access to this information. In the HIPAA Notice, we describe the ways in which we may use and disclose health information about our patients. The HIPAA Notice describes your rights as our patient and our obligations regarding the use and disclosure of Personal Health Information (PHI). We encourage you to read our Notice of Privacy Practices and to know your rights. If you would like more information regarding your privacy, please refer to our Notice of Privacy Practices.

Cookies and Other Tracking Technologies

Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate websites efficiently as well as to provide information to the owner of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit https://www.allaboutcookies.org/ or read our Cookie Policy.

When you visit the Site, we may place a “cookie” or other online tracking device (e.g. web beacons) in order to improve your experience by recognising you when you visit the Site. The cookies we place may also collect information about your IP address, or clickstream data within our Site (i.e. the actions taken in connection with the Site). This information helps us improve the functionality of the Site.

We also use cookies provided by Google Analytics to help us measure how visitors use the Site. The information collected is used for a variety of purposes, including, but not limited to, site traffic reporting, unique visitor counts, and content optimization. Although Google Analytics logs the information coming from the website on our behalf, we control how the data may and may not be used. If you do not want to help us learn how to improve the Site, you can opt-out of this website analysis tool by clicking: https://tools.google.com/dlpage/gaoptout.

Web browsers often allow you to erase existing cookies from your hard drive, block the use of cookies and/or be notified when cookies are encountered. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the Site.

STDcheck.com may keep track of the websites and pages users visit within the Site, in order to determine which STDcheck.com Services are most popular. This data is used to deliver advertising from STDcheck.com to customers whose behavior indicates that they are interested in a particular subject area. To opt out of such interest-based advertising, visit Digital Advertising Alliance’s Choices page at optout.aboutads.info.

We do NOT, however, engage in the collection of personally identifiable information about your online activities over time across third-party websites or online services. We do NOT respond to automated browser signals regarding tracking mechanisms, which may include “do not track” instructions. To learn more about how FPK uses cookies read our Cookie Policy.

Cookie Policy

PLEASE READ THIS COOKIE POLICY CAREFULLY BEFORE USING THIS SITE.

This Cookie Policy explains when and why cookies and similar tracking technologies are used by FPK Services LLC and its authorized agent (“STDcheck.com”), (collectively, “FPK,” “STDcheck, “we” or “us”) and our marketing partners on our websites, applications, advertisements and related services including the mobile-optimized version of these sites and our mobile device applications or (“Apps”) (we refer to the sites and Apps collectively as the “Sites”). We refer to the Sites, along with the information and services made available to you through the Sites, as the (“Services”).

What are Cookies?

(“Cookies”) are small pieces of text that store information on web browsers (such as Google Chrome Mozilla Firefox, Safari, Microsoft Edge). Every web browser that accesses a website is assigned a unique Cookie. Different Cookies serve different purposes.

Different Types of Tracking Technology and How it May Be Used

Session Cookies are specific to a particular visit and carry information as you view different pages within a Site. Session Cookies expire and delete themselves automatically in a short period of time, e.g. when you leave the Site or when you close your browser.

Persistent Cookies enable us to recognize you when you visit the Site and remember your preferences. Persistent Cookies are stored on your browser or mobile device until you choose to delete them, and otherwise typically delete themselves at expiration.

Third-Party Cookies are placed by someone other than us and may gather browsing activity across multiple websites and sessions. They are usually Persistent Cookies and are stored until you delete them or they expire based on the time period set by the Third-Party Cookie.

Web Beacons are graphic image files embedded in a page of a website typically used to monitor activity on the page. Those files are then sent back to the Web Beacon’s home server (which can belong to the host site, a network advertiser or some other third-party). A few examples of the type of data Web Beacons collect include: browser information such as your IP address, the URL of the page on which the Web Beacon is located, the type of browser that is accessing the site and the ID number of any Cookies on your computer previously placed by that server.

Application SDKs are third-party software development kits for mobile applications that are embedded in mobile applications. These Application SDKs permit the collection of information about the app itself activity in the app, and the device the application is running on.

Other Tracking Technology We and in some instances our Marketing Partners use other tracking technologies. The Other Tracking Technology may have the capability to: recognize individual users devices when they access the Services through a device, remember a user’s preferences, the ability to keep track of users’ access to and use of the Services, analyze trends and personalize the Services (including advertising on the Site and on third-party websites) so that content is relevant to individual user’s interests. The Other Tracking Technology may infer these preferences based on: a device’s location, a user’s prior activity on the Site and other information that FPK or our Marketing Partners may have about our users. When you use the Services the Other Tracking Technology may collect information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, Cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagements, clicks and the associated dates and times).

How We Use Cookies on the Site

The Cookies on the Site are generally used for one of the following purposes:

Essential Functionality These Cookies are essential to access some areas of the Site. For example, certain cookies enable us to identify customers that have an account setup and ensure that they have access to certain content.

Important Functionality These Cookies enable us to remember your preferences, such as your user name, preferred language or the region you are in and provide enhanced, more personalized features. They may also be used to provide Services you have asked for; such as watching a video.

Performance and Analytics These Cookies enable us to analyze how visitors use the Site and to monitor the performance of the Site. We use the information collected by these Cookies to improve the performance of the Site and our Services.

Advertising These Cookies enable us and third parties to analyze how visitors use the Site and to monitor the performance of our advertising campaigns. Information collected through the use of Cookies may be collected directly by us, our partners or third party advertisers and their ad servers.

How Third-Parties Use Cookies on the Site

Advertising platforms may use their own Cookies or Other Tracking Technologies on our Site. We do not control how third parties use Cookies or how they manage the information they gather through the use of these technologies on the Site. To see how Google may use information collected through your use of the Site visit https://www.google.com/policies/privacy/partners.

The specific providers we use are subject to change, however below is a list of some of our (“Marketing partners”):

Marketing Partners

Because your browser, App, or device communicates with these third parties’ respective servers, these companies can collect information, including your IP address, page header information, browser or device information, just as if you had requested their website or used their apps directly. These companies may collect information to deliver you customized ads on non-FPK websites, applications, and services. In some situations, FPK may interact with these companies outside of your browser or device, directly between our web servers.  Many of these third parties offer information about their data collection practices, and in some cases, may provide an opt-out feature on their respective websites. Please visit each of our Marketing Partners’ privacy policies to better understand the controls available to you.  We encourage you to periodically review this Cookie Policy for the latest information on our Marketing Partners.

Your Ad Choices

Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the “Help” or “Settings” or “Preferences” section of your browser’s toolbar. If you reject our Cookies, certain of the functions and conveniences of our Site may not work properly but you do not have to accept our Cookies in order to productively use most features of the Site. If you have questions about how to reject Cookies on your specific device please check with the device manufacturer.

It is important to note that in order to use the opt-out services described below, such as the Network Advertising Initiative and the TRUSTed Ads™ program, you must not reject all Cookies because these opt-out procedures work by placing Cookies on your browser that enable these opt-out procedures to function. The “Opt-Out Cookies” are placed, for example, in order to help prevent the placement of Cookies used for the targeting of advertising.

Certain companies that serve ads allow you to prevent them from collecting data through the use of Cookies. In order to do so, you must opt-out of such data collection with each individual site. You can also opt out of Cookies for several ad servers by visiting the Network Advertising Initiative gateway opt-out site or by clicking here: https://preferences.truste.com/. This website will also allow you to review the privacy policies of these ad servers. You can find additional information and resources about how to opt out of advertising and related cookies by visiting the World Privacy Forum’s Site.

Please note that your choice to stop tailored advertising is specific to the browser or mobile device that you are using so if you make a choice to opt out from one computer or mobile device and you want your opt-out to apply to a different computer or mobile device as well please opt out from that computer or mobile device too. In order to give you more control over your privacy choices FPK has implemented an opt-out mechanism for email marketing campaigns that allow you to unsubscribe at the bottom of any of our marketing emails or by submitting a request to [email protected]. Please note that even if you opt-out of our marketing campaigns, you may continue to receive generic advertisements for our Services. The Site does not respond to web browser “do not track” signals.

Cookie Policy Subject to Change

FPK reserves the right to change this Cookie Policy at any time and any changes will be effective upon being posted unless we advise otherwise.  We encourage you to periodically review this Cookie Policy for the latest information about the use of Cookies on the Site.

Do Not Sell My Personal Information

STDcheck.com does not sell patients’ personal information.  Like most websites, our website uses cookies and other technologies to interact with third parties and service providers for things like website analytics and advertising. Our Cookie Policy describes how you can control cookies and other tracking technologies on the Site. You must take the actions described in our Cookie Policy to exercise this control as we are not able to do it for you.

We have also set up a process for California residents to record their preference to opt-out of the sharing of their personal information with third parties in the future, in the unlikely event we would ever decide to do so. Please email [email protected]  to record your California opt-out preference. Alternatively, you may text us at 1-800-456-2323.

Please note, recording your California opt-out preference will NOT change the way cookies work on our websites; you must take the action described in our Cookie Policy to do that. Recording your California opt-out preferences will also NOT unsubscribe you from receiving text messages or email communications from us. All consumers and California residents can do that as directed in any text you receive from us, or by clicking the unsubscribe link in commercial email communications you receive from us.

For further information about the California Consumer Privacy Act, or our privacy practices generally, please visit https://oag.ca.gov/privacy/ccpa.

Your California Rights

Individuals in California or other jurisdictions may have certain data subject rights, subject to certain limitations and/or restrictions. These rights may include the right to request access to and rectification or erasure/deletion of their personal information; and the right to ask for a copy of your personal information to be provided to you, or to a third party, in a digital format; and the right not to be discriminated against for the exercise of your privacy rights. If you would like to exercise your privacy rights, or have any questions with regard to those rights, please contact us at 1-800-456-2323 or send us your request via email to [email protected].

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of their personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at

FPK Services, LLC Attention: Privacy Officer 11150 S Wilcrest Drive Suite 100 Houston, TX 77099

Please indicate “California Rights” in the subject line of your email.  STDcheck.com does not sell your personal data as defined by this law but will document and abide by all verifiable, data collection, right not to share, right not to sell, right to delete (other than as required by certain public health institutions like the California Department of Public Health a subdivision of the California Health and Human Services Agency and or the Centers for Disease Control Prevention or (“CDC”)) opt-out requests in the event we change this practice.

Your Nevada Rights

Nevada SB 220 gives consumers that are Nevada residents the right to opt-out of the sale of covered personal information that a website operator has collected or will collect about them. FPK does not sell personal information as defined by this Nevada Law, but will document and abide by verifiable opt-out requests in the event we change this practice. Consumers that are Nevada residents may submit requests to opt-out to [email protected]. Please indicate “Nevada Rights in the subject line of your email. Note that submitting your Nevada opt-out preferences in this manner will NOT unsubscribe you from receiving text messages or email communications from STDcheck.com. All consumers including Nevada residents, can do that as directed in any text you receive from us, or by clicking the unsubscribe link in commercial email communications you receive from us.

International Restrictions

STDcheck.com is a U.S. company offering affordable lab testing services online to individuals within the United States, and works with CLIA-certified lab locations across the United States. STDcheck.com is not intended to be used by individuals outside of the United States; do not access or use the Site or use our Services if it is illegal to do so in your jurisdiction or if you live in or are a resident of a country that is a part of the European Union.

HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

STDcheck and its affiliates are committed to protecting the privacy of your identifiable health information. This information is known as (“protected health information”) or (“PHI”). PHI includes laboratory test orders and test results as well as invoices for the services we provide.

Our Responsibilities

STDcheck is required by law to maintain the privacy of your PHI. We are also required to provide you with this Notice of our legal duties and privacy practices upon request. It describes our legal duties, privacy practices and your patient rights as determined by the Health Insurance Portability and Accountability Act of 1996 also commonly referred to as (“HIPAA”). We are required to follow the terms of this Notice currently in effect. We are required to notify affected individuals in the event of a breach involving unsecured protected health information. PHI is stored electronically and is subject to electronic disclosure. This Notice does not apply to non-diagnostic Services that we provide.

How We May Use or Disclose Your Health Information

We use your PHI for treatment, payment, or healthcare operations purposes and for other purposes permitted by law. Not every use or disclosure is listed in this Notice, but all of our uses or disclosures of your health information will fall into one of the categories listed below. We need your written authorization to use or disclose your health information for any purpose not covered by one of the categories below. You may revoke any authorization you sign at any time. If you revoke your authorization, we will no longer use or disclose your health information for the reasons stated in your authorization except to the extent we have already taken action based on your authorization.

The law permits us to use and disclose your health information for the following purposes: Treatment, Payment and Healthcare Operations, Business Associates, As Required by Law, Law Enforcement Activities and Legal Proceedings, Other Uses and Disclosures.

Your Patient Rights

• Receive Test Information You have the right to access your PHI that we have created. You may receive your test results online by logging into your account. You may also text us at 1-800-456-2323. If your request for test information is denied, you may request that the denial be reviewed.

Amend Health Information

You may request amendments to your PHI by making a written request to [email protected]. However, we may deny the request in some cases (such as if we determine the PHI is accurate). If we deny your request to change your PHI we will provide you with a written explanation of the reason for the denial and additional information regarding further actions that you may take.

Accounting of Disclosures

You have the right to receive a list of certain disclosures of your PHI made by us in the past six years from the date of your written request. Under the law, this does not include disclosures made for purposes of treatment, payment, or healthcare operations or certain other purposes.

Request Restrictions

You may request that we agree to restrictions on certain uses and disclosures of your PHI. We are not required to agree to your request, except in certain situations.

Request Confidential Communications

You have the right to request that we send your health information by alternative means or to an alternative address, and we will accommodate reasonable requests.

Copy of This Notice

You have the right to obtain a paper copy of this Notice upon request.

How to Exercise Your Rights

You may write or send an email to us with your specific request, including requesting a form to complete to obtain a copy of your test results. STDcheck will consider your request and provide you a response.

Complaints/Questions

If you believe your privacy rights have been violated, you have the right to file a complaint with us. You also have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights.STDcheck will not retaliate against any individual for filing a complaint.

To file a complaint with us, or should you have any questions about this Notice, send an email to us at [email protected], or write to us at the following address:

FPK Services, LLC Attention: Privacy Officer 11150 S Wilcrest Drive Suite 100 Houston, TX 77099

You may also contact the Privacy Officer at 1-888-789-5639 ext 1095.

Note

We reserve the right to amend the terms of this Notice to reflect changes in our privacy practices, and to make the new terms and practices applicable to all PHI that we maintain about you, including PHI created or received prior to the effective date of the Notice revision. Our Notice is displayed on our website and a copy is available upon request.

Non-Discrimination Notice

STDcheck and its affiliates comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. STDcheck does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

If you believe that STDcheck has discriminated against you or your minor child on the basis of race, color national origin, age, disability, or sex, you can file a grievance with:

FPK Services, LLC Attention: Privacy Officer 11150 S Wilcrest Drive Suite 100 Houston, TX 77099
[email protected]

You can file a grievance in person or by mail or by email. If you need help filing a grievance, the STDcheck Privacy Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1.800.368.1019, 800.537.7697 (TDD)

Contact Us

We take your privacy seriously. If you have questions, concerns, or feedback regarding the privacy of your personal and health information, you may contact us at 1-800-456-2323  or [email protected].

If you have a question that is medical in nature, about how our process works, or about service-related issues, please text us at 1-800-456-2323 and speak with a representative.

BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO OUR PRIVACY PRACTICES AND TO THE USES AND DISCLOSURES OF INFORMATION THAT WE COLLECT ABOUT YOU, AND YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE APPLICABLE TO YOU.

Last Updated: March 3, 2020

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