Refund and Cancellation Policy
We reserve the right to accept, refuse, or cancel any orders placed through the Service, without liability or justification. We will refund you in case your order was canceled by us after your credit card or another digital payment method has been charged.
You may request to cancel an order prior to your visit to the Lab and within (21) days of your purchase. If you cancel your order, we will issue a refund of the original payment amount less a 20% cancellation fee. No refunds will be provided after (21) days. You may convert unused orders into credit for future purchases by texting us at 1-800-456-2323. (STDcheck phone number)
If you are eligible for a consultation in connection with the Service, as described above, you agree to schedule your consultation within (21) days of the delivery of test results. Consultations requested after (21) days may require you to retest at your expense.
STDcheck.com is committed to your privacy and does not accept health insurance as a source of payment. When you use your health insurance to pay for STD testing services, your health insurance company is automatically notified. This goes against our commitment to protect your privacy throughout the testing process.